| 文件 | 大小 |
|---|
| ~Get All Courses Here !.url | 173.00 B |
| ~Get Your Course Here !/001 - Course Introduction.mp4 | 90.16 MB |
| ~Get Your Course Here !/002 - Instructor Introduction.mp4 | 137.30 MB |
| ~Get Your Course Here !/003 - Introduction to ITIL Practitioner.mp4 | 16.21 MB |
| ~Get Your Course Here !/004 - Course Introduction.mp4 | 26.64 MB |
| ~Get Your Course Here !/005 - Welcome to the Course!.mp4 | 13.79 MB |
| ~Get Your Course Here !/006 - Why Are You Here.mp4 | 86.66 MB |
| ~Get Your Course Here !/007 - Using Bloom’s Taxonomy.mp4 | 21.66 MB |
| ~Get Your Course Here !/008 - What do you Expect.mp4 | 74.19 MB |
| ~Get Your Course Here !/009 - Housekeeping Online.mp4 | 23.75 MB |
| ~Get Your Course Here !/010 - Quizzes & Exercises.mp4 | 14.06 MB |
| ~Get Your Course Here !/011 - ITIL Practitioner Exam.mp4 | 22.62 MB |
| ~Get Your Course Here !/012 - Getting Started with an Online Class.mp4 | 149.72 MB |
| ~Get Your Course Here !/013 - Agenda.mp4 | 21.57 MB |
| ~Get Your Course Here !/014 - ITSM & Continual Improvement.mp4 | 144.59 MB |
| ~Get Your Course Here !/015 - Learning Objectives.mp4 | 48.21 MB |
| ~Get Your Course Here !/016 - Terms-to-Know.mp4 | 52.02 MB |
| ~Get Your Course Here !/017 - Selecting a Management System.mp4 | 42.99 MB |
| ~Get Your Course Here !/018 - Seeking a Single Management System.mp4 | 34.97 MB |
| ~Get Your Course Here !/019 - Management System.mp4 | 49.99 MB |
| ~Get Your Course Here !/020 - Governance, Management & Compliance.mp4 | 25.21 MB |
| ~Get Your Course Here !/021 - Frameworks & Standards.mp4 | 31.25 MB |
| ~Get Your Course Here !/022 - Service Management Lifecycle.mp4 | 128.28 MB |
| ~Get Your Course Here !/023 - ITIL as a Management System.mp4 | 31.65 MB |
| ~Get Your Course Here !/024 - Systems Thinking.mp4 | 62.31 MB |
| ~Get Your Course Here !/025 - Disciplines of a Learning Organization.mp4 | 53.38 MB |
| ~Get Your Course Here !/026 - Double Loop Learning.mp4 | 33.74 MB |
| ~Get Your Course Here !/027 - The Iceberg Model.mp4 | 39.27 MB |
| ~Get Your Course Here !/028 - Patterns of a Learning Organization.mp4 | 68.99 MB |
| ~Get Your Course Here !/029 - Structure Influences Behavior.mp4 | 45.31 MB |
| ~Get Your Course Here !/030 - The 4Ps.mp4 | 17.05 MB |
| ~Get Your Course Here !/031 - 4Ps in Strategy.mp4 | 46.74 MB |
| ~Get Your Course Here !/032 - 4Ps in Design.mp4 | 33.45 MB |
| ~Get Your Course Here !/033 - 4Ps in Transition.mp4 | 30.13 MB |
| ~Get Your Course Here !/034 - 4Ps in Operation.mp4 | 26.45 MB |
| ~Get Your Course Here !/035 - 4Ps in CSI.mp4 | 28.72 MB |
| ~Get Your Course Here !/036 - 4Ps in Service Management.mp4 | 47.72 MB |
| ~Get Your Course Here !/037 - ITSM Practice Guide.mp4 | 65.03 MB |
| ~Get Your Course Here !/038 - Communication & Management Systems.mp4 | 41.53 MB |
| ~Get Your Course Here !/039 - Fundamentals of Communication.mp4 | 87.66 MB |
| ~Get Your Course Here !/040 - Communication Strategy.mp4 | 36.01 MB |
| ~Get Your Course Here !/041 - Perception.mp4 | 14.94 MB |
| ~Get Your Course Here !/042 - Expectation.mp4 | 32.81 MB |
| ~Get Your Course Here !/043 - Demands.mp4 | 57.32 MB |
| ~Get Your Course Here !/044 - Communication & Information are Different.mp4 | 37.15 MB |
| ~Get Your Course Here !/045 - Communication in Management Systems.mp4 | 92.59 MB |
| ~Get Your Course Here !/046 - Lesson - Organizational Capabilities.mp4 | 40.79 MB |
| ~Get Your Course Here !/047 - Specialized Organizational Capabilities.mp4 | 31.39 MB |
| ~Get Your Course Here !/048 - Critical Capability Model.mp4 | 24.35 MB |
| ~Get Your Course Here !/049 - Capability of Practice (CoP).mp4 | 28.45 MB |
| ~Get Your Course Here !/050 - Quality of Practice (QoP).mp4 | 22.91 MB |
| ~Get Your Course Here !/051 - Value Created & Delivered (VCD).mp4 | 40.36 MB |
| ~Get Your Course Here !/052 - Critical Capability Model in Action.mp4 | 58.96 MB |
| ~Get Your Course Here !/053 - Adopt, Adapt & Realize.mp4 | 46.14 MB |
| ~Get Your Course Here !/054 - Darwin & Continual Improvement.mp4 | 40.91 MB |
| ~Get Your Course Here !/055 - Outside-in Continual Improvement.mp4 | 52.35 MB |
| ~Get Your Course Here !/056 - Continual Improvement as a Survival Strategy.mp4 | 34.77 MB |
| ~Get Your Course Here !/057 - Improvement Becomes Core.mp4 | 42.88 MB |
| ~Get Your Course Here !/058 - Outside-In_Continual Improvement Approach.mp4 | 48.17 MB |
| ~Get Your Course Here !/059 - Continual Improvement as a New Normal.mp4 | 40.89 MB |
| ~Get Your Course Here !/060 - Adopt, Adapt & Improve.mp4 | 41.62 MB |
| ~Get Your Course Here !/061 - Outside-in vs Inside-out Thinking.mp4 | 45.38 MB |
| ~Get Your Course Here !/062 - Inside-out vs Outside-in.mp4 | 52.13 MB |
| ~Get Your Course Here !/063 - Examples of Inside-out.mp4 | 47.61 MB |
| ~Get Your Course Here !/064 - Examples of Outside-in.mp4 | 31.12 MB |
| ~Get Your Course Here !/065 - Outside-in vs Inside-out.mp4 | 43.00 MB |
| ~Get Your Course Here !/066 - Outside-in & the ITIL Practitioner.mp4 | 39.79 MB |
| ~Get Your Course Here !/067 - Defining a Service.mp4 | 20.37 MB |
| ~Get Your Course Here !/068 - Define Service Management.mp4 | 32.23 MB |
| ~Get Your Course Here !/069 - Define Service.mp4 | 29.31 MB |
| ~Get Your Course Here !/070 - Combine Service & Service Management.mp4 | 40.47 MB |
| ~Get Your Course Here !/071 - Metrics & Measurement.mp4 | 21.17 MB |
| ~Get Your Course Here !/072 - Begin with Baselines.mp4 | 52.11 MB |
| ~Get Your Course Here !/073 - Key Measurement Questions.mp4 | 49.56 MB |
| ~Get Your Course Here !/074 - Why Measure.mp4 | 39.00 MB |
| ~Get Your Course Here !/075 - Categories to Measure.mp4 | 50.52 MB |
| ~Get Your Course Here !/076 - Improvement, the Practitioner & CSI.mp4 | 20.23 MB |
| ~Get Your Course Here !/077 - CSI Approach.mp4 | 23.85 MB |
| ~Get Your Course Here !/078 - Vision.mp4 | 24.15 MB |
| ~Get Your Course Here !/079 - Current Position.mp4 | 34.47 MB |
| ~Get Your Course Here !/080 - Desired Position.mp4 | 29.49 MB |
| ~Get Your Course Here !/081 - How to Get to the Desired Position.mp4 | 23.98 MB |
| ~Get Your Course Here !/082 - Measuring Achievement.mp4 | 27.85 MB |
| ~Get Your Course Here !/083 - How to Keep the Momentum Going.mp4 | 31.72 MB |
| ~Get Your Course Here !/084 - Driving IT Service Management Summary.mp4 | 41.36 MB |
| ~Get Your Course Here !/085 - Selecting a Management System.mp4 | 25.59 MB |
| ~Get Your Course Here !/086 - Systems Thinking.mp4 | 33.71 MB |
| ~Get Your Course Here !/087 - 4Ps in Service Management.mp4 | 22.63 MB |
| ~Get Your Course Here !/088 - Communication & Management Systems.mp4 | 43.40 MB |
| ~Get Your Course Here !/089 - Organizational Capabilities.mp4 | 29.09 MB |
| ~Get Your Course Here !/090 - Adopt, Adapt & Realize.mp4 | 18.74 MB |
| ~Get Your Course Here !/091 - Measurement.mp4 | 20.56 MB |
| ~Get Your Course Here !/092 - Combine Service & Service Management.mp4 | 40.09 MB |
| ~Get Your Course Here !/093 - Improvement, the Practitioner & CSI.mp4 | 36.80 MB |
| ~Get Your Course Here !/094 - Additional Resources for ITSM & Continual Improvement.mp4 | 13.12 MB |
| ~Get Your Course Here !/095 - Checkpoint.mp4 | 19.09 MB |
| ~Get Your Course Here !/096 - Introduction to Checkpoint Exercises.mp4 | 50.41 MB |
| ~Get Your Course Here !/097 - Review Checkpoint Exercises.mp4 | 197.79 MB |
| ~Get Your Course Here !/098 - Quiz.mp4 | 20.56 MB |
| ~Get Your Course Here !/099 - Principles & Themes.mp4 | 26.52 MB |
| ~Get Your Course Here !/100 - Learning Objectives.mp4 | 56.27 MB |
| ~Get Your Course Here !/101 - Terms-to-Know.mp4 | 23.83 MB |
| ~Get Your Course Here !/102 - Principles.mp4 | 34.58 MB |
| ~Get Your Course Here !/103 - Start Where You Are.mp4 | 53.49 MB |
| ~Get Your Course Here !/104 - Focus on Value.mp4 | 64.25 MB |
| ~Get Your Course Here !/105 - Keep It Simple.mp4 | 38.27 MB |
| ~Get Your Course Here !/106 - Be Transparent.mp4 | 58.10 MB |
| ~Get Your Course Here !/107 - Collaborate.mp4 | 56.43 MB |
| ~Get Your Course Here !/108 - Progress Iteratively.mp4 | 79.24 MB |
| ~Get Your Course Here !/109 - Observe Directly.mp4 | 47.36 MB |
| ~Get Your Course Here !/110 - Design for Experience.mp4 | 56.14 MB |
| ~Get Your Course Here !/111 - Work Holistically.mp4 | 58.58 MB |
| ~Get Your Course Here !/112 - Themes.mp4 | 48.07 MB |
| ~Get Your Course Here !/113 - Change is Constant.mp4 | 54.74 MB |
| ~Get Your Course Here !/114 - Apply Business Value.mp4 | 38.21 MB |
| ~Get Your Course Here !/115 - Change is an Organizational Capability.mp4 | 33.62 MB |
| ~Get Your Course Here !/116 - Make Plans & Monitor Progress.mp4 | 43.00 MB |
| ~Get Your Course Here !/117 - Principles & Themes in Practice.mp4 | 31.10 MB |
| ~Get Your Course Here !/118 - Applied Knowledge Management.mp4 | 34.53 MB |
| ~Get Your Course Here !/119 - Measures & Metrics.mp4 | 31.28 MB |
| ~Get Your Course Here !/120 - Communication.mp4 | 17.54 MB |
| ~Get Your Course Here !/121 - Organizational Change.mp4 | 51.48 MB |
| ~Get Your Course Here !/122 - CSI Approach.mp4 | 18.63 MB |
| ~Get Your Course Here !/123 - Principles & Themes Summary.mp4 | 14.82 MB |
| ~Get Your Course Here !/124 - Principles.mp4 | 32.78 MB |
| ~Get Your Course Here !/125 - Themes.mp4 | 11.13 MB |
| ~Get Your Course Here !/126 - Principles & Themes in Practice.mp4 | 12.85 MB |
| ~Get Your Course Here !/127 - Checkpoint.mp4 | 18.10 MB |
| ~Get Your Course Here !/128 - Introduction to Checkpoint Exercises.mp4 | 11.90 MB |
| ~Get Your Course Here !/129 - Review Checkpoint Exercises.mp4 | 90.32 MB |
| ~Get Your Course Here !/130 - Quiz.mp4 | 8.37 MB |
| ~Get Your Course Here !/131 - Organizational Change Management (OCM).mp4 | 45.13 MB |
| ~Get Your Course Here !/132 - Learning Objectives.mp4 | 28.36 MB |
| ~Get Your Course Here !/133 - Terms to Know.mp4 | 10.29 MB |
| ~Get Your Course Here !/134 - Role & Impact of OCM on Improvement.mp4 | 27.70 MB |
| ~Get Your Course Here !/135 - Why OCM.mp4 | 63.82 MB |
| ~Get Your Course Here !/136 - Essentials for Successful Improvement.mp4 | 36.36 MB |
| ~Get Your Course Here !/137 - Impact of OCM.mp4 | 40.18 MB |
| ~Get Your Course Here !/138 - OCM Activities.mp4 | 20.31 MB |
| ~Get Your Course Here !/139 - Key Activities for Effective OCM.mp4 | 43.42 MB |
| ~Get Your Course Here !/140 - Create a Sense of Urgency.mp4 | 37.89 MB |
| ~Get Your Course Here !/141 - Stakeholder Management.mp4 | 53.52 MB |
| ~Get Your Course Here !/142 - Sponsor Management.mp4 | 48.90 MB |
| ~Get Your Course Here !/143 - Communication.mp4 | 36.58 MB |
| ~Get Your Course Here !/144 - Empowerment.mp4 | 30.50 MB |
| ~Get Your Course Here !/145 - Resistance Management.mp4 | 46.79 MB |
| ~Get Your Course Here !/146 - Reinforcement.mp4 | 45.22 MB |
| ~Get Your Course Here !/147 - OCM & Systems Thinking.mp4 | 20.71 MB |
| ~Get Your Course Here !/148 - Knowledge Management.mp4 | 34.08 MB |
| ~Get Your Course Here !/149 - Apply Disciplines of a Learning Organization.mp4 | 19.34 MB |
| ~Get Your Course Here !/150 - Apply Patterns of a Learning Organization.mp4 | 30.00 MB |
| ~Get Your Course Here !/151 - Structure Influences Behavior.mp4 | 19.78 MB |
| ~Get Your Course Here !/152 - Systems Thinking.mp4 | 23.95 MB |
| ~Get Your Course Here !/153 - OCM Summary.mp4 | 20.99 MB |
| ~Get Your Course Here !/154 - Role & Impact of OCM on Improvement.mp4 | 39.87 MB |
| ~Get Your Course Here !/155 - OCM Activities.mp4 | 29.30 MB |
| ~Get Your Course Here !/156 - OCM & Systems Thinking.mp4 | 20.94 MB |
| ~Get Your Course Here !/157 - Additional Resources for OCM.mp4 | 30.17 MB |
| ~Get Your Course Here !/158 - Checkpoint.mp4 | 14.86 MB |
| ~Get Your Course Here !/159 - Introduction to Checkpoint Exercises.mp4 | 25.99 MB |
| ~Get Your Course Here !/160 - Review Checkpoint Exercises.mp4 | 138.47 MB |
| ~Get Your Course Here !/161 - Quiz.mp4 | 7.48 MB |
| ~Get Your Course Here !/162 - Effective Communication to enable CSI.mp4 | 24.46 MB |
| ~Get Your Course Here !/163 - Learning Objectives.mp4 | 16.38 MB |
| ~Get Your Course Here !/164 - Value, Importance & Benefit of Good Communication.mp4 | 19.95 MB |
| ~Get Your Course Here !/165 - Fundamentals of Communication.mp4 | 38.58 MB |
| ~Get Your Course Here !/166 - Why Good Communication is Critical.mp4 | 33.01 MB |
| ~Get Your Course Here !/167 - Communication & ITSM.mp4 | 37.01 MB |
| ~Get Your Course Here !/168 - Principles of Communication.mp4 | 18.66 MB |
| ~Get Your Course Here !/169 - Communication Is a 2-way Process.mp4 | 78.12 MB |
| ~Get Your Course Here !/170 - We Are All Communicating, All the Time.mp4 | 58.60 MB |
| ~Get Your Course Here !/171 - Timing & Frequency Matter.mp4 | 42.28 MB |
| ~Get Your Course Here !/172 - There Is No Single Right Method.mp4 | 35.47 MB |
| ~Get Your Course Here !/173 - The Message Is in the Medium.mp4 | 30.71 MB |
| ~Get Your Course Here !/174 - Role of Influence.mp4 | 19.23 MB |
| ~Get Your Course Here !/175 - Communication & Influence.mp4 | 24.38 MB |
| ~Get Your Course Here !/176 - 6 Principles of Influence.mp4 | 66.73 MB |
| ~Get Your Course Here !/177 - Communication, Influence & Improvements.mp4 | 42.06 MB |
| ~Get Your Course Here !/178 - Communication Summary.mp4 | 24.36 MB |
| ~Get Your Course Here !/179 - Value, Importance & Benefit of Good Communication.mp4 | 10.82 MB |
| ~Get Your Course Here !/180 - Principles of Communication.mp4 | 31.74 MB |
| ~Get Your Course Here !/181 - Role of Influence as Part of Communication.mp4 | 16.67 MB |
| ~Get Your Course Here !/182 - Additional Resources for Communication.mp4 | 18.37 MB |
| ~Get Your Course Here !/183 - Checkpoint.mp4 | 19.00 MB |
| ~Get Your Course Here !/184 - Introduction to Checkpoint Exercises.mp4 | 20.87 MB |
| ~Get Your Course Here !/185 - Review Checkpoint Exercises.mp4 | 121.92 MB |
| ~Get Your Course Here !/186 - Quiz.mp4 | 7.36 MB |
| ~Get Your Course Here !/187 - Use Metrics & Measurement.mp4 | 37.16 MB |
| ~Get Your Course Here !/188 - Learning Objectives.mp4 | 20.81 MB |
| ~Get Your Course Here !/189 - Learning Objectives.mp4 | 47.34 MB |
| ~Get Your Course Here !/190 - Start with the Vision.mp4 | 26.79 MB |
| ~Get Your Course Here !/191 - Vision to Measurement.mp4 | 49.20 MB |
| ~Get Your Course Here !/192 - What Gets Measured Gets Done.mp4 | 43.10 MB |
| ~Get Your Course Here !/193 - Critical Success Factors.mp4 | 61.34 MB |
| ~Get Your Course Here !/194 - How to Determine CSFs.mp4 | 39.25 MB |
| ~Get Your Course Here !/195 - Determine KPIs.mp4 | 40.49 MB |
| ~Get Your Course Here !/196 - Balanced Scorecard.mp4 | 43.96 MB |
| ~Get Your Course Here !/197 - Organizational Cascade.mp4 | 36.28 MB |
| ~Get Your Course Here !/198 - Continual Improvement of Metrics & Measurement.mp4 | 30.18 MB |
| ~Get Your Course Here !/199 - Analyze CSFs & KPIs in Context.mp4 | 32.53 MB |
| ~Get Your Course Here !/200 - Metric Categories.mp4 | 32.94 MB |
| ~Get Your Course Here !/201 - Technology, Process & Service Metrics.mp4 | 61.39 MB |
| ~Get Your Course Here !/202 - Process Metrics.mp4 | 19.80 MB |
| ~Get Your Course Here !/203 - Leading & Lagging Metrics.mp4 | 17.92 MB |
| ~Get Your Course Here !/204 - Inside-out & Outside-in Metrics.mp4 | 44.32 MB |
| ~Get Your Course Here !/205 - Assessments.mp4 | 22.85 MB |
| ~Get Your Course Here !/206 - Assessments Introduction.mp4 | 23.97 MB |
| ~Get Your Course Here !/207 - Assessment Scope.mp4 | 19.27 MB |
| ~Get Your Course Here !/208 - Assessment Criteria & Outputs.mp4 | 34.85 MB |
| ~Get Your Course Here !/209 - Design a Report.mp4 | 28.58 MB |
| ~Get Your Course Here !/210 - Reporting.mp4 | 59.44 MB |
| ~Get Your Course Here !/211 - Reports.mp4 | 45.24 MB |
| ~Get Your Course Here !/212 - Improve Report Value.mp4 | 36.57 MB |
| ~Get Your Course Here !/213 - Use Metrics & Measurement Summary.mp4 | 14.90 MB |
| ~Get Your Course Here !/214 - Define CSFs & KPIs.mp4 | 24.00 MB |
| ~Get Your Course Here !/215 - Analyze CSFs & KPIs in a given context.mp4 | 27.73 MB |
| ~Get Your Course Here !/216 - Assessments.mp4 | 10.07 MB |
| ~Get Your Course Here !/217 - Design a Report.mp4 | 9.20 MB |
| ~Get Your Course Here !/218 - Additional Resources for Metrics & Measurement.mp4 | 28.78 MB |
| ~Get Your Course Here !/219 - Checkpoint.mp4 | 17.48 MB |
| ~Get Your Course Here !/220 - Introduction to Checkpoint Exercises.mp4 | 29.53 MB |
| ~Get Your Course Here !/221 - Review Checkpoint Exercises.mp4 | 100.16 MB |
| ~Get Your Course Here !/222 - Quiz.mp4 | 8.10 MB |
| ~Get Your Course Here !/223 - CSI Approach.mp4 | 52.89 MB |
| ~Get Your Course Here !/224 - Learning Objectives.mp4 | 16.43 MB |
| ~Get Your Course Here !/225 - Terms to Know.mp4 | 9.40 MB |
| ~Get Your Course Here !/226 - It Depends.mp4 | 26.57 MB |
| ~Get Your Course Here !/227 - Adopt, Adapt & Improve.mp4 | 22.59 MB |
| ~Get Your Course Here !/228 - Answer to Every ITIL “How To” Question.mp4 | 98.39 MB |
| ~Get Your Course Here !/229 - Elements of “It Depends…”.mp4 | 72.49 MB |
| ~Get Your Course Here !/230 - It Depends & 4Ps in Strategy.mp4 | 26.50 MB |
| ~Get Your Course Here !/231 - CSI Approach Deconstructed.mp4 | 29.60 MB |
| ~Get Your Course Here !/232 - CSI Approach.mp4 | 19.21 MB |
| ~Get Your Course Here !/233 - Vision.mp4 | 53.63 MB |
| ~Get Your Course Here !/234 - What Is the Vision.mp4 | 47.16 MB |
| ~Get Your Course Here !/235 - Current Position.mp4 | 39.59 MB |
| ~Get Your Course Here !/236 - Where Are We Now.mp4 | 16.77 MB |
| ~Get Your Course Here !/237 - Desired Position.mp4 | 42.62 MB |
| ~Get Your Course Here !/238 - Where Do We Want to Be.mp4 | 70.08 MB |
| ~Get Your Course Here !/239 - How to Get to the Desired Position.mp4 | 23.99 MB |
| ~Get Your Course Here !/240 - How Do We Get There.mp4 | 34.75 MB |
| ~Get Your Course Here !/241 - Measuring Achievement.mp4 | 35.33 MB |
| ~Get Your Course Here !/242 - Did We Get There.mp4 | 14.46 MB |
| ~Get Your Course Here !/243 - How to Keep the Momentum Going.mp4 | 61.88 MB |
| ~Get Your Course Here !/244 - How Do We Keep the Momentum Going.mp4 | 44.82 MB |
| ~Get Your Course Here !/245 - Goal Question Metric (GQM) Approach Introduction.mp4 | 33.35 MB |
| ~Get Your Course Here !/246 - Goal Question Metric (GQM) Approach.mp4 | 44.00 MB |
| ~Get Your Course Here !/247 - GQM Relationships.mp4 | 10.19 MB |
| ~Get Your Course Here !/248 - GQM Model Development.mp4 | 23.55 MB |
| ~Get Your Course Here !/249 - GQM By Example.mp4 | 77.51 MB |
| ~Get Your Course Here !/250 - GQM+Strategies.mp4 | 25.06 MB |
| ~Get Your Course Here !/251 - CSI Approach Summary.mp4 | 22.26 MB |
| ~Get Your Course Here !/252 - It Depends.mp4 | 48.63 MB |
| ~Get Your Course Here !/253 - CSI Approach Deconstructed.mp4 | 13.44 MB |
| ~Get Your Course Here !/254 - Applicable Toolkit Items.mp4 | 38.20 MB |
| ~Get Your Course Here !/255 - Goal Questions Metrics (GQM) Introduction.mp4 | 14.12 MB |
| ~Get Your Course Here !/256 - Additional Resources for the CSI Approach.mp4 | 15.68 MB |
| ~Get Your Course Here !/257 - Checkpoint.mp4 | 21.32 MB |
| ~Get Your Course Here !/258 - Introduction to Checkpoint Exercises.mp4 | 22.19 MB |
| ~Get Your Course Here !/259 - Review Checkpoint Exercises.mp4 | 91.09 MB |
| ~Get Your Course Here !/260 - Quiz.mp4 | 6.42 MB |
| ~Get Your Course Here !/261 - Integrating CSI with ITIL & Beyond.mp4 | 39.98 MB |
| ~Get Your Course Here !/262 - Learning Objectives.mp4 | 36.12 MB |
| ~Get Your Course Here !/263 - CSI Approach for the ITIL Practitioner.mp4 | 24.30 MB |
| ~Get Your Course Here !/264 - CSI Approach.mp4 | 16.83 MB |
| ~Get Your Course Here !/265 - CSI Approach Requires Communication.mp4 | 41.83 MB |
| ~Get Your Course Here !/266 - CSI Approach & OCM.mp4 | 37.65 MB |
| ~Get Your Course Here !/267 - CSI Approach, Metrics & Measurement.mp4 | 36.69 MB |
| ~Get Your Course Here !/268 - CSI Approach in ITIL.mp4 | 26.59 MB |
| ~Get Your Course Here !/269 - CSI Approach.mp4 | 29.74 MB |
| ~Get Your Course Here !/270 - CSI Approach as a GPS.mp4 | 45.95 MB |
| ~Get Your Course Here !/271 - Answer to Every ITIL “How To” Question.mp4 | 101.81 MB |
| ~Get Your Course Here !/272 - Elements of “It Depends…”.mp4 | 66.95 MB |
| ~Get Your Course Here !/273 - The Iceberg Model.mp4 | 41.11 MB |
| ~Get Your Course Here !/274 - Service Management Lifecycle.mp4 | 45.55 MB |
| ~Get Your Course Here !/275 - Adopt, Adapt & Improve.mp4 | 38.64 MB |
| ~Get Your Course Here !/276 - Connect the Dots.mp4 | 56.90 MB |
| ~Get Your Course Here !/277 - GQM Model Development.mp4 | 48.36 MB |
| ~Get Your Course Here !/278 - Outside-in vs Inside-out.mp4 | 30.62 MB |
| ~Get Your Course Here !/279 - Outside-in & the ITIL Practitioner.mp4 | 35.26 MB |
| ~Get Your Course Here !/280 - CSI Approach, PRINCE2 & RESILIA.mp4 | 34.50 MB |
| ~Get Your Course Here !/281 - CSI Approach & PRINCE2.mp4 | 40.82 MB |
| ~Get Your Course Here !/282 - CSI Approach & RESILIA.mp4 | 27.62 MB |
| ~Get Your Course Here !/283 - ITSM as a Management System.mp4 | 30.40 MB |
| ~Get Your Course Here !/284 - GQM By Example.mp4 | 18.71 MB |
| ~Get Your Course Here !/285 - Integrating CSI with ITIL & Beyond Summary.mp4 | 44.44 MB |
| ~Get Your Course Here !/286 - CSI Approach for the ITIL Practitioner.mp4 | 25.18 MB |
| ~Get Your Course Here !/287 - CSI Approach in ITIL.mp4 | 22.19 MB |
| ~Get Your Course Here !/288 - CSI Approach, PRINCE2 & RESILIA.mp4 | 9.12 MB |
| ~Get Your Course Here !/289 - Checkpoint.mp4 | 21.33 MB |
| ~Get Your Course Here !/290 - Introduction to Checkpoint Exercises.mp4 | 26.93 MB |
| ~Get Your Course Here !/291 - Review Checkpoint Exercises.mp4 | 44.82 MB |
| ~Get Your Course Here !/292 - Quiz.mp4 | 6.55 MB |
| ~Get Your Course Here !/293 - Course Closure.mp4 | 61.36 MB |
| ~Get Your Course Here !/Support Us for Free.txt | 323.00 B |
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