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Lynda - IT Service Management Foundations Measures and Metrics

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Name:Lynda - IT Service Management Foundations Measures and Metrics
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Description

Every organization uses metrics and measurements to determine where they are, and where they want to be. But do you know how to create these metrics and properly measure them to drive actions across your organization? In this course, learn why you should start with the overall organizational vision when developing metrics; how to create proper objectives and measure them using indicators; and how to pick the right metrics to measure what matters. Using standard terminology and best practices from the ITIL® framework, instructor Jason Dion goes over the five types of measures used to track progress. He covers various measurement models, such as the planning and evaluation model, the balanced scorecard, and the organizational improvement cascade. Plus, learn about the assessment methods commonly used in today’s digital organizations.This course was created by Dion Training, an Accredited Training Organization for ITIL® by PeopleCert on behalf of Axelos. ITIL® and the Swirl logo are registered trademarks of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved. We are pleased to offer this training in our library.
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Category:Tutorials
Language:English  English
Total Size:1.74 GB
Info Hash:E84B3A5315370976CB3F5F1699B99C38944937A8
Added By:tutsnode Verified UploaderVIP
Date Added:2020-11-20 15:44:26
Torrent Status:Torrent Verified by Prom3th3uS Super AdministratorMovie PirateVIP on 21st November, 2020


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