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Torrent Details For "[LYNDA] Customer Service Winning Back a Lost Customer [FCO] GloDLS"

[LYNDA] Customer Service Winning Back a Lost Customer [FCO] GloDLS

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Completed: 42
Last Checked: 31-01-2022 03:54:15

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Name:	[LYNDA] Customer Service Winning Back a Lost Customer [FCO] GloDLS
Description: Created by: Jill Griffin Last updated: 3/23/2016 Language: English Torrent Contains: 17 Files Course Source: https://www.lynda.com/Business-Skills-tutorials/Winning-Back-Lost-Customer/386628-2.html Description Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a new one. In this course, customer relationship expert Jill Griffin provides a proven roadmap for winning back a lost customer. She proves the only thing worse than losing high-value customers is neglecting to win them back. Jill shows that customers defect for one of five reasons: (1) intentionally pushed away, (2) unintentionally pushed away, (3) pulled away, (4) bought away, or (5) moved away. She also outlines which of these customers are the easiest to win back—and how to say "sorry" in a way that will resonate. Topics include: • Why winning back customers is crucial • How customers say goodbye • The five types of lost customers • Running a lost customer campaign.
YouTube Video:
Category:	Tutorials
Language:	English
Total Size:	790.81 MB
Info Hash:	EDCBEE1F4E15D4D751E088E380204D30B865205B
Added By:	Prom3th3uS
Date Added:	2019-02-12 17:17:02
Torrent Status:	Torrent Verified

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File List:

File	Size
0-1 Welcome.mp4	23.26 MB
1-2 Why customer win-back matters.mp4	69.69 MB
1-3 Why customer loss goes unmanaged.mp4	105.55 MB
1-4 Three big reasons to invest in win-back.mp4	114.78 MB
2-5 How customers say goodbye & quick win-back efforts.mp4	78.54 MB
2-6 Five types of lost customers.mp4	77.82 MB
2-7 Measure your lost customer's _second lifetime_ value.mp4	54.58 MB
3-10 Case study- A mobile carrier's win-back campaign.mp4	68.55 MB
3-11 Wrap-up.mp4	27.45 MB
3-8 How to ask a lost customer to return.mp4	67.29 MB
3-9 How to run a lost customer campaign.mp4	102.93 MB
Discuss.FreeTutorials.Us.html	165.68 kB
FreeCoursesOnline.Me.html	108.30 kB
FreeTutorials.Eu.html	102.23 kB
How you can help Team-FTU.txt	259.00 B
Torrent Downloaded From GloDls.to.txt	84.00 B
[TGx]Downloaded from torrentgalaxy.org.txt	524.00 B

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