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[LYNDA] Customer Service Winning Back a Lost Customer [FCO] GloDLS

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Nome:[LYNDA] Customer Service Winning Back a Lost Customer [FCO] GloDLS
Description:


Created by: Jill Griffin
Last updated: 3/23/2016
Language: English
Torrent Contains: 17 Files
Course Source: https://www.lynda.com/Business-Skills-tutorials/Winning-Back-Lost-Customer/386628-2.html

Description

Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a new one. In this course, customer relationship expert Jill Griffin provides a proven roadmap for winning back a lost customer. She proves the only thing worse than losing high-value customers is neglecting to win them back.

Jill shows that customers defect for one of five reasons: (1) intentionally pushed away, (2) unintentionally pushed away, (3) pulled away, (4) bought away, or (5) moved away. She also outlines which of these customers are the easiest to win back—and how to say "sorry" in a way that will resonate.

Topics include:

• Why winning back customers is crucial
• How customers say goodbye
• The five types of lost customers
• Running a lost customer campaign.




Video YouTube:
Categoria:Tutorials
Idioma:English  English
Total Size:790.81 MB
Informações Hash:EDCBEE1F4E15D4D751E088E380204D30B865205B
Adicionado por:Prom3th3uS Super AdministratorMovie PirateVIP
Data adicionada:2019-02-12 17:17:02
Torrent Status:Torrent Verified


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